Question 1

How do subscribers log in to Nimvark?

Accepted Answer

Subscribers use /login with their email address and password to reach the Nimvark workspace. The workspace brings together orders, inventory, customer messages, and shipping operations.

Question 2

What can a subscriber see after logging in?

Accepted Answer

A subscriber can reach the Nimvark workspace through the existing account flow. Admin-only operational screens, including inbox, customer-message triage, daily reports, and setup, are restricted to the owner workspace rather than being presented as general subscriber access.

Question 3

How does the 14-day trial start?

Accepted Answer

Start at /signup and complete the hosted checkout with a valid payment method. The trial begins after the payment method is confirmed, and the success flow confirms the trial and payment state.

Question 4

Am I charged during the 14-day trial?

Accepted Answer

No. A valid payment method is required to start the trial, but the first charge is deferred until the trial ends on day 14.

Question 5

How much is Nimvark after the trial?

Accepted Answer

Nimvark is $30/month after the 14-day trial. The first $30/month charge is deferred until day 14 rather than being taken when the trial starts.

Question 6

When does the first billing charge happen?

Accepted Answer

The first charge happens after the 14-day trial ends. The signup flow requires a valid payment method up front but does not charge it until the trial period is complete.

Question 7

What does the operations inbox cover?

Accepted Answer

The protected operations inbox brings together order, inventory, shipping, and customer-message signals. It supports priority and status filtering, event details, audit history, and filtered CSV export.

Question 8

What actions can an operator take in the inbox?

Accepted Answer

In the protected owner workspace, operators can review event details and choose Approve, Dismiss, or Escalate. Those decisions are recorded in the audit history so routine work stays visible and accountable.

Question 9

What information is available for customer-message triage?

Accepted Answer

The protected messages workflow shows the product-question or product-feedback category, sentiment, priority, and status. It also provides message context, a recommended next step, and an editable suggested response.

Question 10

Does approving a suggested response send a customer message?

Accepted Answer

No. Approval stores the edited draft and the triage decision; it does not send a message. Approve, Dismiss, and Escalate decisions are recorded in the audit history, and this workflow is available in the protected owner workspace.

Question 11

What is included in the daily report?

Accepted Answer

The protected daily report provides a current operational snapshot with order, inventory, shipping, and customer-message breakdowns, plus priority and status summaries and seven-day trends.

Question 12

Can I investigate report details or export them?

Accepted Answer

Yes. Report entries link to their underlying events, and the protected report view supports filtered CSV export so an owner can take a focused operational snapshot with them.

Question 13

Who completes Nimvark setup?

Accepted Answer

Setup is an admin-only flow in the owner workspace. The owner saves the store identity, operating market, business hours, and approved routine actions before using those settings for daily operations.

Question 14

What does the setup flow configure?

Accepted Answer

The /app/setup flow saves the store identity, the US operating market, business hours, and the routine actions the owner has approved. These settings help define the guardrails for the workspace; they are not general subscriber settings.

Frequently asked questions

14-day trial

Billing

Operations inbox

Customer-message triage

Reports

Setup

Subscriber login